What should I do if I have not received my order? 05 March 2021 00:39 Updated If you have tracked the status of your order and it indicates your items have been delivered, please contact Customer Service here within 3 days of the date the order was meant to be delivered. Related articles Why did the estimated delivery date of my pre-order change? What should I do if I never received an order confirmation email? Why did I only receive part of my order? What is HasLab? Why am I charged before my order is delivered?