Pre-order orders may be cancelled or modified at any time before payment has been processed. Payment for pre-order products will be processed when the product is received at our warehouse and available for delivery.
Where applicable, crowdfunded orders may be cancelled or modified at any time before the completion of the Project Backing Period. Payment for crowdfunded orders will be processed once the sign-up period has expired and the project is backed.
To cancel, log into your account, navigate to ’My Orders’, click into your order, then cancel the item.
For in-stock items, you will be unable to change or cancel your order once confirmed in checkout. You must contact Customer Service here to attempt to cancel or change it. We are unable to cancel or change orders that have already been dispatched except for remaining items in a partially delivered order.