You do not have a right to change your mind in respect of:
- Products which are customised, bespoke or personalised (for example, when a product has been engraved or otherwise personalised).
- Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
- Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
- Any products which become mixed inseparably with other items after their delivery.
These exceptions do not apply to or limit your legal rights in case of your items being faulty or misdescribed.
If an item was sold as a set, individual elements of that set cannot be returned for a refund. Please return the entire set if you are requesting an eligible refund.