How can I cancel or modify an order?

Pre-orders may be cancelled or modified at any time before payment has been processed. Payment for pre-order products will be processed during the fulfillment process.

In-stock items may be cancelled for up to 60 minutes after the order is confirmed at checkout. We are unable to cancel or change orders that have already been dispatched except for remaining items in a partially delivered order.

Where applicable, crowdfunded orders may be cancelled or modified at any time before the completion of the project backing period. Payment for crowdfunded orders will be processed once the project backing period has expired and the project is backed.

Note: All cancellations are final and once an item is removed from an order for any reason, it cannot be restored.

  1. Log into your account and locate the order in question from Order History under the My Account section. Select View Details for the order.
  2. After viewing the details, you may see cancellation options on the right-hand side of the screen. You may or may not have these options visible depending on the eligibility of the order.
  3. Select either Cancel Order or Cancel Open Items and confirm your selection(s).
  4. A confirmation email will be sent detailing the cancellation.

Please see our Delivery & Returns Policy for more detail on returns.