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  1. Hasbro Pulse
  2. Orders, Pre-Orders, and Payment
  3. Delivery and Tracking

What should I do if I have not received my order?

If you have tracked the status of your order and it indicates your items have been delivered, please contact Customer Service here within 3 days of the date the order was meant to be delivered.

Articles in this section

  • Can I send gifts to multiple locations in the same order?
  • How do I change my address?
  • How much will it cost to deliver my order?
  • I received a notice that a shipping label was created, but my order has not shipped yet.
  • What are my delivery options?
  • What should I do if I have not received my order?
  • Where can I deliver my order?
  • Why did I only receive part of my order?
  • Why did the estimated delivery date of my pre-order change?
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